Privacy Policy

AGNES ASHE PRIVACY POLICY

We value your privacy and want to be clear about the data we collect and process. We have updated our Privacy Policy to reflect the introduction of the new EU General Data Protection Regulation (GDPR).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from agnesashe.co.uk. We respect your personal data. We have never and will never sell it to third parties.


Personal Information We Collect

We may collect
- name
- contact information including email address
- order details
- cookies (explained below)

When you visit and browse AgnesAshe.co.uk, we automatically collect certain information about your device, including information about your web browser, your computer’s internet protocol (IP) address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our pages, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with AgnesAshe.co.uk. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

We then use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


Personal Information We Collect - Purchasing

When you make a purchase from AgnesAshe.co.uk, we collect certain order information from you, including your name, your email address, billing address, shipping address and payment information.

AgnesAshe.co.uk is hosted by SupaDupa eCommerce. They provide us with the online eCommerce platform that allows us to sell our products to you. They also hold your order information data. Their Privacy Policy can be read at http://info.supadupa.me/privacy

Through the SupaDupa service we use the gateway payment services of
PayPal who collect and process your credit card details for online purchases. (for further information see https://www.paypal.com/uk/webapps/mpp/ua/privacy-full)
We also use SumUp for purchases from Agnes Ashe at craft shows and exhibitions. (for further information see https://sumup.co.uk/privacy/)

Both PayPal and SumUP use industry-standard SSL protocols to provide secure credit card and payment transactions. When you place an order, your credit/debit card information is encrypted and then sent over the Internet, no one can read or access the data that is being transmitted.


What we do with the information we gather

We require this information to

- Process orders and keep internal records.
- Provide statutory bodies with information for accounting, tax or legal purposes.
And
- If you have chosen to subscribe to our mailing list, by ticking the specific box when placing your order, we may send you promotional emails about our products or special events such as craft fairs we will be attending.


Security of this information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have organised suitable physical and electronic procedures to secure and safeguard this information.


Consent and data retention

When you provide us with personal information to place an order, add payment details and arrange for delivery to complete a transaction, we imply that you consent to our collecting that information and using it for that specific reason only. We will hold that information for legal requirements.

If you have chosen to subscribe to our mailing list and you wish to change your mind you may use the ‘unsubscribe’ option sent with our promotional emails, or, write or email us to have your details removed.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted (except where retention is a legal requirement). If you would like to exercise this right, please contact us in writing through the contact information below.


Third party websites

Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.


Changes to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US
For more information about our privacy practices and if you have questions, or if you would like to make a complaint, please contact us by email at

agnesashesilk@gmail.com

or in writing to

Agnes Ashe
181 Cemetery Road, Ipswich, Suffolk, IP4 2HL, United Kingdom


Last updated 23 May 2018