Please note due to the nature of the product and the necessity for hygiene it is NOT possible to accept returns of face masks or face coverings.
I hope you will be pleased with your purchase, but if for some reason you are not happy with your order (I'm sorry to hear that) please NOTIFY/email me within 14 working days. Please return the scarf in its original unused condition within 14 days of notification to
Ms Anna Willett (Proprietor),
Agnes Ashe, 181, Cemetery Road, Ipswich, IP4 2HL
Returned items should be unused and unworn and must be returned in their original, undamaged packaging (the Agnes Ashe signature gift box) with any enclosed documentation. I will issue a full refund on receipt, excluding the original delivery charge if extra overseas shipping was paid. Alternatively, if preferred, I will also be happy to exchange the item.
Scarves are individually hand painted with hand-rolled edges and each one is unique and therefore minor variations in size and finish are to be expected.
Please have a quick read of my Blog post about colours and returns To filter or not to filter.
Goods will only be accepted for return if I have received notification within the 14 working days of receipt and I have received the scarf back within 14 days of that notification of return, unless I have informed you otherwise.
The item is your responsibility until it reaches me. Therefore for your own protection I recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to me is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made on that basis.
Please also note I will refund an item if it is faulty, after a thorough check of the item.
Please allow up to a further 14 working days for a refund to be processed.